Terms and Conditions

Thank you for shopping with JUSUN CO LLC.  By placing an order, you agree  and have accepted all of the store policies and terms.  Please read product descriptions prior to ordering.  By ordering you are acknowledging that you have read product descriptions.  For candle orders, you are acknowledging the risk of burning candles and accept FULL responsibility. If you have sensitivities to certain fragrances or products, you are purchasing at your own risk.

• Products are handmade. There may be slight differences in size, color, or scent.
• Orders cannot be edited or changed once placed.
• Order may be cancelled within 24 hours of being placed as long as it has not been processed.
• Orders are typically processed to be shipped within three (3) business days.  This is does NOT include the shipping timeframe. Candle orders of 15 or more will be shipped within five (5) business days.
• We are NOT responsible for shipping delays or items lost after being marked as delivered.  You must file a claim directly with UPS OR USPS.
• If an item appears to be missing from an order, we will research this internally and send a replacement out promptly.
• if your product you received is damaged, please contact us within 3 days.  Please send your order number and photo to info@jusunco.com and we will review for a replacement.
•  Our products are handmade and thus...All Sales are Final! We do not accept any returns or exchanges,  NO EXCEPTIONS.